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Frequently Asked Questions
Orders
You can purchase our beautiful products directly on our website:www.no-commonscents.com
We currently ship throughout the UAE, next day before 16:00, with same day delivery in Dubai also available.
If you order before 16:00 UAE time, your order will be delivered the next day. If you order after 16:00 UAE time, your order will be delivered in 2 days. We also offer same day delivery. Your options will show at checkout.
We don't want to leave your order outside your home in the Dubai sun (candles and sun do not mix well!) so the delivery driver will call or message you to arrange a delivery time.
After your purchase, you will automatically receive an email confirming your purchase; with a further email sent once fulfilled. Our drivers will contact you before delivery to confirm you are available.
We want you to love your order and not have it compromised by the hot weather- it is therefore our policy not to leave any of our products outside unless instructed by you.
We accept returns with a full refund only if the product is damaged.
Absolutely! Your financial data is safe and secure with SSL encryption used throughout our site, powered by Shopify.
Got a code? Add it at the checkout and enjoy your discount!
Candle subscription
You my cancel your subscription with 2 months notice; for example, 3 months subscription, you will receive a refund for 1 month, for a 6 months subscription, you can cancel and receive a refund for 4 months.- happy to have your guidance here x
other
We would be sad to see you go but you can unsubscribe any time by clicking 'unsubscribe' at the bottom of the email.
You can reach us at hello@no-commonscents.com
You can reach us at hello@no-commonscents.com and we'll get back to you as soon as we can.
We are proud to create collections for other brands and special occasions such as weddings, baby showers, birthdays.
Our licensed premises and Dubai Municipality approved activities mean whatever the occasion, your collection will be benefit from being made under controlled conditions, not at home, by professionals with two decades experience.
Our MOQ is 100 pieces per style.
Email us with subject "CUSTOM" to hello@no-commonscents.com to discuss your requirements further.
product
Our wax is designed in Australia and made of a custom proprietary blend of vegan coconut wax & soy wax.
The burn time varies per candle size and is detailed on the description page.
Yes- provided they are used safely. As with any flammable item, common sense must be used.
We provide care cards for safe use and have worked tirelessly to not only test the products, but work with the best creators in the business.
No human rights abuses, no parabens, no phthalates.
You can use them anywhere! Decant and delight by pouring our eco refills into smaller bottles for the perfect travel size item, you can even use them in the car.
Like all brands, our proprietary blends are a fiercely guarded secret. However, we believe it is quality, not just quantity which counts.
Fire and children do not mix. Please keep out of each of children and pets. Our three rescues: Snuds the husky Saluki, a British shorthair named Mouse and a one eyed Persian named Handsome Mog, all grew up in a No Common Scents household and whilst they have not singed any whiskers, they have definitely been tempted to swipe a glass jar off the counter...